Presentation: Reshaping Customer Growth Using Targeted AI

Wednesday, November 18, 2026 at 1:20 PM to 1:40 PM · 20 min. (Africa/Johannesburg)
Ballroom West – CTICC 1, Level 1
Premium & Platinum

Information

  • How operators are using AI-driven personalisation to improve customer engagement and retention
  • The potential of predictive AI to help operators anticipate customer behaviour and reduce churn
  • New customer revenue opportunities through AI-driven customer insights
  • How AI supports ARPU growth through targeted monetisation models
Content Stage
  • Connectivity & Data Centres
    • AI Enabled Telco

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